Privacy Policy
Welcome to Skydream Travels and Tours. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our mobile application, website, or any travel services offered by Skydream Travels and Tours.
✈️ By accessing or using our services, you agree to the terms of this Privacy Policy. ✈️
1. Information We Collect
We collect personal and non-personal information to provide you with seamless travel experiences.
Personal Information
- Full Name
- Email address
- Phone number (including WhatsApp)
- National ID / Passport (for visa & Umrah processing)
- Travel preferences, flight choices, and hotel requirements
- Billing and payment details
- Location data (for nearby airport / city recommendations)
Non-Personal Information
- Device type, browser version, and operating system
- IP address and general geographic region
- Usage behavior on our website and app
- Cookies and tracking technologies for analytics
2. How We Use Your Information
- Book domestic & international flights, hotels, and group Umrah packages
- Facilitate visa applications and travel documentation
- Manage customer accounts (B2C & travel agent B2B)
- Provide 24/7 customer support and travel alerts
- Send booking confirmations, updates, and special offers
- Improve user experience and personalize travel recommendations
- Comply with legal and regulatory requirements
- Enable real-time location services for airport/hotel navigation
3. Sharing Your Information
We respect your privacy and never sell your personal data. However, we may share information with:
- Airlines, hotel partners, visa processing agencies, and travel insurance providers
- Trusted third-party payment gateways and fraud prevention services
- Government or legal authorities, when required by law
- Business partners (only with your explicit consent for exclusive deals)
4. Data Security
We implement advanced security protocols to protect your data:
- 256-bit SSL encryption for all data transmissions
- Secure, firewalled servers with role-based access
- Regular security audits and vulnerability scanning
⚠️ While we strive for complete security, no internet transmission is 100% guaranteed. We recommend keeping your login credentials confidential.
5. Your Rights & Choices
You have full control over your personal information:
- Access, modify, or request deletion of your data
- Opt out of marketing emails, SMS, or WhatsApp promotions
- Manage cookie preferences via browser settings
To exercise any rights, contact us at: skydreamgroups1@gmail.com
6. Cookies and Tracking Technologies
We use cookies to personalize content, remember preferences, and analyze site traffic. You can disable cookies in your browser, but some features may be limited.
7. Third-Party Links
Our website may include links to partner airlines, hotels, or external booking platforms. We are not responsible for their privacy practices. Please review their policies separately.
8. Children’s Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect data from children. If such data is identified, we will delete it immediately.
9. Changes to This Policy
Skydream Travels and Tours may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services indicates acceptance of the updated policy.
10. Contact Us – Skydream Travels Support
If you have any questions, concerns, or requests regarding your privacy or our services, please reach out:
Skydream Travels and Tours
🕌 Head Office: Riyadh, Saudi Arabia | 🌍 Operating worldwide
📧 Email: skydreamgroups1@gmail.com
📞 Phone / WhatsApp: +966 566122935 , +966 562706362